Since last fall, the sauces, breakfast cereals, and beverages manufactured by Kraft Heinz have been making their way from AG Logistics’ brand-new distribution center in Ede to retailers across the entire Benelux region.
Karolina Zapadka’s work listens very closely. As a Customer Service Assistant she ensures, among other things, that setup of new items is perfect. And does the first production preceed as desired? Then our customer is satisfied. Just like Karolina.
“Together with Anja Smallegang, I am a good team. I have a lot of contact with our customers, because I am the first contact for orders and deliveries. I also ensure that new items enter the ERP-systeem. And that is always exciting.”
“Our target is to do everything first time right: the first production must be perfect. And that entire process, from order to production, is with me. I have to collect the correct information and wishes from the customer. Fortunately, I know better anyone else what is important, because I know the production side better than somebody else. For example; it is essential to know how to calculate and display the expiry date. That is how I collect all the details.”
“That depends on the customer. Some clients have data sheets. On the basis of our ‘cookbook’, a kind of checklist, I check if we are complete. If not? Then of course we will supplement it. Then I process all data into a clear instruction for production. We process these together with all customer and product information in our system. Ready for production!”
“Sometimes they are rush jobs, but usually we have everything ready four weeks in advance. Two weeks before production there is a go or no go. If we can continue, we invite the customer to be present. But that doesn’t always work, because some customers need a lot of new items or they need to travel from abroad. They will receive a start-up report anyway and if they want a sample will be sent. Fortunately we usually manage to do everything first time right. That is what makes me happy."
“You have to be able to switch quickly, be precise and keep an overview. In addition, I enjoy the personal contact. I prefer to visit clients of receive them here. I also have a good click with my colleagues. Together we make the difference for our customers. And that drives me every day!”
Extra reading: that is how Karolina came to Vetipak (in Dutch).